Q：Limited company personnel? Unstable workforce and facing recruitment challenges?

A：Choose 95teleweb's outsourced call center services to overcome constraints on staffing or total wages. We offer flexible cost settlements based on workload or hours. 95teleweb has stable, long-term recruitment channels. We can recommend suitable candidates as needed. Additionally, years of operations have allowed us to build a vast talent reserve database, enabling us to quickly deploy staff for emergency support.

Q：Fluctuating workload or sporadic tasks due to seasonal factors, making it difficult to reasonably arrange employees?

A：95teleweb has established a mature response mechanism to handle workload fluctuations caused by seasonal changes, market activities, or unpredictable public opinion. For the past eight years, we've provided seamless support for a major air conditioner brand during its busy winter and summer periods. For sporadic tasks, we can use "shared service seats" to reasonably arrange work hours and reduce idle labor costs.

Q：Foreign trade and cross-border e-commerce industries require multilingual customer support. Is hard and expensive to find suitable supplies?

A：95teleweb offers multilingual one-stop call center services. By signing one contract and using a single currency for settlement, we can effectively reduce costs while ensuring KPI quality.

Q：Are language barriers a concern when Chinese companies seek overseas customer service with local language capabilities?

A：95teleweb can use Chinese for business and operations management communications. From business requirement confirmation, contract signing, to business operation reports, everything can be completed in Chinese.

Q：Worried about accent issues when seeking overseas customer service?

A：Although English is not the native language of the Filipinos, it is a major language and official language widely used. Many American companies have their customer service departments located in the Philippines.

Q：Is handling "simple and frequently asked" questions making manual services uneconomical?

A：95teleweb online customer service robot can independently handle high-frequency simple questions, reducing the pressure on manual service. If it encounters complex problems, it seamlessly transfers to human agents, while the sidebar of the customer service workstation will provide intelligent assistance to the staff for precise answers.

Q：Switching between multiple access platforms like web pages and apps, leading to low efficiency and frequent errors?

A：95teleweb can deploy "manual online customer service" + "online customer service robot" + "voice call center" across multiple terminals, integrating into a unified platform without the need for frequent switching, effectively improving work efficiency and enhancing customer experience.

Q：Struggling with large volumes of data that cannot be collected or used effectively?

A：The intelligent CRM system enables customer service teams to provide personalized service based on user data, such as origin and browsing behavior, enhancing customer experience. At the same time, managers can access to real-time data on robot and human interactions, improving team management capabilities.