Services of the 95teleweb Chinese Call Center
-
Customer Service Center
Pre-sales customer service
After-sales customer service
Phone and online customer service -
Outbound Services
Data cleansing
Sales lead generation
Follow-up survey -
On-site Service
On-Site professional team deployment
Back-end support
Has your team encountered the following challenges?
-
1. With sales growth and increased call volumes, the existing team is unable to cope. How to quickly find a professional customer service team? For workload fluctuations caused by regular promotions, market activities, or uncontrollable public opinion, 95teleweb has established a mature response mechanism. For sporadic tasks, we can use "shared service seats" to reasonably arrange work hours and reduce idle labor costs. -
2. Business expansion requires a new customer service team. What should be done? 95teleweb has long-term stable cooperative recruitment channels to recommend suitable candidates as needed. Additionally, years of operation have allowed us to accumulate a large talent reserve database, enabling us to quickly deploy staff for emergency support. -
3. High turnover rate in the existing customer service team and high training costs. How to control the budget without compromising service quality? 95teleweb possesses a management and support team with nearly 20 years of rich operational experience. We are also actively expanding in locations such as Hefei, Handan, and Zhangjiakou, effectively meeting customer needs while ensuring service quality.
Advantages of the 95teleweb Chinese Call Center
-
Industry Leader in Call Centers
With nearly 20 years of operational experience, 95teleweb provides nearly 2 million call services annually to over 300 companies of varying sizes, both domestic and international. Our clients span diverse industries, including internet, automotive, communications, home appliances, healthcare, insurance, cross-border e-commerce, and gaming. We support multi-channel access, including phone, SMS, email, websites, apps, Weibo, WeChat, and mini programs.
Click for More Information -
Pursuing Cost Advantages in Long Term
In addition to our Beijing center, 95teleweb has pioneered facilities in Hefei, Handan, and Zhangjiakou, while expanding our stationed business model to Shanghai, Chengdu, Suzhou, Lanzhou, and Shenzhen. All management team members are deployed from our headquarters, ensuring cost savings without compromising service quality. Based on client needs, our strong technical team has independently developed an AI-driven customer service system.
Click for More Information -
Customized One-stop Service
We clearly define client needs, design and build a customized exclusive call center platform from scratch. We provide a one-stop service including recruitment, training, phone systems, work order management systems, data analysis, and reporting services.
Click for More Information