English Call Center Base
The English Call Center Base of 95teleweb is located in the Ortigas Central Business District, Manila, Philippines.
Established in 2013 for the group's self-use, the workplace currently has 100 service seats. The building has installed dual electricity supply routes and is equipped with a generator for backup. The network is configured with primary and backup lines, and is equipped with firewalls and domain control management according to ISO27001 standards. Business operations and technical support are centrally managed by the Beijing headquarters. To date, we have provided safe and efficient customer service outsourcing for clients in the manufacturing, e-commerce, and gaming industries.
Why establish an English Call Center in the Philippines?
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Standard American EnglishEnglish is one of the official languages of the Philippines, and higher education in the Philippines is conducted in English. Therefore, Filipino employees' pronunciation and grammar are very close to standard American English.
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Cost AdvantageThe population structure of the Philippines is relatively young, and labor costs are significantly lower compared to other countries, making the Philippines a preferred location for English offshore outsourcing services.
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A global hub for English Call CenterIn recent years, more and more multinational companies have been relocating their English customer service centers to the Philippines. Thanks to the close similarity between the Filipino accent and American English, the Philippines has gradually developed into a leading BPO service hub, rivaling India.
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A rich reserve of experienced talentsIn the Philippines, more than 1.3 million people are directly employed in the call center outsourcing industry, providing a rich talent pool with many employees who have years of customer service experience.
Services provided by English Call Center
- Tel
- Pre-sales
customer
service - After-sales customer
service - Sales lead
generation - Online
customer
service - Data
cleansing - Follow-up
survey
Has your team encountered the following challenges?
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Q：Our company is strategically expanding its overseas business. Where can we find professional English customer service? A：95teleweb offers native-level English Call Center services. Customers only need to sign a contract with 95teleweb and settle in one currency to form a professional customer service team at a lower cost. -
Q：Is it difficult and expensive to build an in-house English customer service team domestically? A：95teleweb can help customers smoothly transfer their customer service operations to the Philippines, improving quality while solving recruitment challenges and effectively reducing operating costs. -
Q：The end users of cross-border e-commerce are all foreigners. How can we quickly find customer service personnel who understand European and American cultures? A：The education system in the Philippines is American-style, with higher education taught in English. As a result, Filipino employees have a pure accent and a profound understanding of European and American cultures.
Advantages of the 95teleweb English Call Center
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A Single Point of Contact for Business
By contacting the sales manager of 95teleweb in Beijing, you can enjoy one-stop multilingual call center services; customer service training, business liaison, and data reporting can all be conducted in Chinese. You also have the flexibility to choose domestic or overseas contract entities.
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Pursuing Cost Advantages in Long Term
The intelligent CRM system independently developed by 95teleweb enables AI intelligent automatic response, which is also applicable in English business environments; By combining in-office workstations with remote setups, we ensure stable business operations while effectively reducing operational costs.
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Safe and Reliable Operational Quality
We have successfully obtained ISO27001 certification, demonstrating our ability to provide secure, reliable, and internationally compliant high-quality services. All call center facilities and equipment, including workstations, data centers, monitoring, and access control, are designed and managed by our Beijing headquarters. With nearly ten years of operational experience in the Philippines, we have served over 100 clients across industries such as manufacturing, gaming, IT, and education.
Clients
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Type of Clients: Large Tool Manufacturing Enterprise
Service Type: Customer Service Outsourcing
Service Content: Customer service center for professional and civilian products. During the pandemic, leveraging mature operational experience and rich talent reserves in the Philippines, the scale was expanded by nearly 100 people within a month, successfully responding to the seasonal peak period while accumulating excellent customer service personnel, and continued to provide quality call center services after the peak period ended. -
Type of Clients: Large Game Development Company
Service Type: Game Backend Support
Service Content: Providing game content support services and user consultation services beyond gameplay, recharges, rules, and suggestions of games, aimed at users in Europe and America. -
Type of Clients: Large Trade Export Company
Service Type: Cross-Border E-commerce Backend Services
Service Content: Using overseas e-commerce platform backend systems, providing pre-sales and after-sales consultation services for end-users, promoting product sales and enhancing after-sales service satisfaction based on the English proficiency of Filipino customer service personnel and their understanding of European and American cultures and habits.