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Double Brain

Self-developed "AI+Artificial" intelligent product

Traditional call centers introduce AI,
bringing qualitative improvements to BPO services

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Double Brain (AI Intelligent Robot + Artificial Service)

The Double Brain of 95teleweb refers to the service of AI customer service robots combined with human assistance. This seamless integration leverages the strengths of both AI and human services, collaboratively bringing new technological innovations to traditional BPO services.

  • Automatic AI Robot Response

    With 18 years of experience in the call center industry, 95teleweb has independently developed AI robots truly suitable for customer service. These robots automatically respond to user queries that are simple and frequently asked, autonomously completing conversations and effectively reducing the operational costs of customer service centers.

  • AI-Assisted Operators

    AI robots initially handle user inquiries, and when complex issues arise, they seamlessly transfer the session to human agents. During human responses, AI assists by providing relevant knowledge bases and alternative answers, improving both efficiency and accuracy.

Double Brain

(AI Intelligent Robot + Human Service Features)

  • Cost Reduction

    For frequent simple queries, AI robots can respond independently, significantly reducing the operating costs of the customer service center.

  • Quality Improvement

    AI supports customer service by providing automated responses, upgrading FAQs, improving response quality, and reducing incorrect answers.

Is your team facing the following challenges

  • High employee turnover rate and difficulty in recruitment?

    AI Robots + Self-Learning

    By using AI to handle simple tasks and human efforts for complex tasks, the overall personnel demand can be reduced, thus solving recruitment issues.

  • How to maintain consistent service quality?

    Self-Learning + Real-Time Response Assistance

    AI learns from the business skills of experienced employees in real-time. When new employees interact with customers, AI provides real-time online assistance, ensuring a consistent level of service quality.

  • How to quickly improve processing efficiency?

    Automatically Generated FAQs + Automatic Recording Consultation Service Data

    By automatically converting conversations between agents and customers into text and generating FAQs for frequently asked questions, post-processing time is reduced, resulting in increased operational efficiency.

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Double Brain Function Introduction

The AI customer service robot consists of three main components: automated response, reply assistance, and automatic FAQ generation. It continually learns autonomously during business execution to improve response accuracy.

  • 01/Multi-channel Unified Access

    WeChat, mini program, APP, Weibo, mobile website, PC website, email and more

  • 02/Automatic AI Robot Response

    24/7 availability, independently solve frequently asked questions, respond instantly

  • 03/Automatic FAQ Generation

    The AI customer service robot autonomously learns high-frequency inquiries and updates the knowledge base to automatically generate FAQs.

  • 04/Robot-assisted Customer Service Sidebar

    The AI system automatically matches questions from knowledge bank based on keywords to assist customer service, enabling faster and more standardized responses.

  • 05/Intelligent Quality Inspection

    Full-scale quality inspection, real-time monitoring, risk warnings, low cost, high efficiency.

  • 95teleweb
    Advantages of AI Robot Products

    Developed with 18 years of call center operation experience,
    our products are designed to better meet the operational needs of call centers.
    Product functions are continuously optimized and updated,
    incorporating the latest technologies and service concepts.
    With our in-house R&D team, we offer flexible customization of AI system
    functions to meet the personalized business needs of our clients.
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  • AI Intelligent Customer Service Robot
    Product Features

    Supports integration with existing customer systems
    Supports selection of phone numbers
    Supports both male and female voices
    Flexibly manages multiple concurrent interactions as required by customers
    Supports unified access across multiple channels,
    such as WeChat official accounts, mini programs, Weibo, web pages, H5, and apps
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Double Brain 95teleweb AI System Customer Case

A leading Fortune Global 500
group specializing in imaging and information products

Through our self-developed AI customer service system, "Human Agent Online Customer Service + Online Customer Service Robots + Call Center" are deployed across multiple platforms.

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  • 01

    Robot Intelligent Assistance | Alleviating Human Agent Customer Service Workload

    The 95teleweb online customer service robot independently handles high-frequency simple questions, reducing the workload on humans in offering customer service;

    For complex problems transferred to human agent, the sidebar prompts on the customer service workstation and intelligently assist in providing precise answers.

  • 02

    User Information + Customer Service Data Statistics | Enhancing Team Management Capability

    Human agent online customer service can assist personnel in "personalized" service reception based on user source, browsing trajectory, and other analysis dimensions, improving the customer experience;

    At the same time, managers can also view real-time details of robot interactions and human agent customer service data, enhancing the management capability of the customer service team.

One-stop Service

  • 01

    Customer Business Needs Research

  • 02

    Determine Service Model
    (Pure AI / AI + human agent)

  • 03

    Configure the System
    Based on Customer Requirements

  • 04

    Start Operation

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